Last updated: 2025-11-25
1. Who we are
This Privacy Policy explains how Nottingham Road Meats (Pty) Ltd (“Nottingham Road Meats”, “we”, “us”, “our”) collects, uses and protects your personal information when you use our website and services.
We are a South African private company that sells meat products online and delivers to customers.
- Registered name: Nottingham Road Meats (Pty) Ltd
- Email: hello@nottinghamroadmeats.co.za
- Website: nottinghamroadmeats.co.za
We process personal information in line with the Protection of Personal Information Act, 4 of 2013 (POPIA).
2. What information we collect
We collect and process the following types of information:
2.1 Information you give us directly
- Identification and contact details: name, surname, email address, phone number, delivery address, billing address.
- Account details: username, password, order history, communication preferences.
- Order details: products purchased, delivery instructions, special requests.
- Communication: emails, messages via our contact form, complaints, queries.
2.2 Information we collect automatically
When you use our website we may collect:
- Device and browser information.
- IP address and general location.
- Usage data (pages viewed, time on page, clicks, referring URLs).
2.3 Cookies and similar technologies
We use cookies and similar tools to:
- Keep you logged in.
- Remember your cart.
- Analyse website usage and improve performance.
- Manage marketing and analytics (where applicable).
Where required by POPIA and related guidance, we will request your consent for non-essential cookies.
You can change your cookie settings in your browser at any time, but some parts of the site may not work properly if you block certain cookies.
3. Why we process your information (purposes)
We process your personal information to:
- Register and manage your customer account.
- Process and fulfil your orders (including arranging slaughter, packing and delivery).
- Communicate with you about orders, deliveries, delays or product issues.
- Handle refunds, returns and complaints.
- Comply with legal and regulatory obligations (e.g. tax records, consumer law).
- Prevent fraud or abuse of our systems.
- Send you marketing communications (only in line with POPIA and other applicable laws, and with an opt-out).
4. Legal bases for processing
We process your information on one or more of the following grounds:
- Your consent (for example, for optional marketing or certain cookies).
- Performance of a contract with you (fulfilling orders, processing payments).
- Compliance with a legal obligation (tax, bookkeeping, consumer protection).
- Our legitimate interests (running and protecting our business, defending legal claims), balanced against your privacy rights.
5. How we store and protect your information
We take reasonable technical and organisational measures to protect personal information against:
- Loss, misuse or unauthorised access.
- Disclosure, alteration or destruction.
These measures include:
- Limiting access to personal information to staff who need it.
- Using secure systems and passwords.
- Using reputable third-party service providers for payments, hosting and logistics, under appropriate data protection terms.
No system is 100% secure. If we have reasonable grounds to believe your personal information has been accessed or acquired by an unauthorised person, we will notify you and the Information Regulator where required by law.
6. Sharing your information
We may share your personal information with:
- Payment providers to process your payments.
- Delivery and logistics partners to deliver your meat orders.
- IT and hosting providers that support our website and systems.
- Professional advisers (lawyers, accountants, auditors) when necessary.
- Regulators or authorities where the law requires it or where we must protect our rights.
We do not sell your personal information.
7. Cross-border transfers
If we store or process your information outside South Africa (for example using cloud services), we will ensure that the recipient is subject to laws, binding corporate rules or contracts that provide a level of protection that is at least substantially similar to POPIA requirements.
8. How long we keep your information
We keep your information only for as long as reasonably necessary for the purposes in this Policy or to comply with legal obligations, including:
- Tax, accounting and financial record-keeping.
- Warranty, guarantee or complaint periods.
- Legal claims and disputes.
When information is no longer needed, we will delete or de-identify it.
9. Your rights
Under POPIA, you have the right to:
- Be informed that we are collecting your personal information.
- Request access to the personal information we hold about you.
- Request correction or deletion of your personal information where legally permitted.
- Object to certain types of processing.
- Withdraw consent (where processing is based on consent).
- Lodge a complaint with the Information Regulator.
To exercise these rights, contact us at hello@nottinghamroadmeats.co.za with enough detail for us to identify you and your request.
10. Marketing communications
We may email or message you about new products, specials and updates.
- You can opt out of marketing at any time by using the unsubscribe link in the message or contacting us.
- Operational messages (e.g. about orders or deliveries) are not marketing and you cannot opt out of those while you have an active order.
11. Third-party websites
Our website may contain links to websites not operated by us. We are not responsible for their privacy practices. Read their policies before providing personal information.
12. Changes to this Policy
We may update this Policy from time to time. The “Last updated” date at the top shows the latest version. Continued use of our website after changes means you accept the updated Policy.
13. Contact details
If you have questions about this Policy or how we handle your information, contact:
- Email: hello@nottinghamroadmeats.co.za
- Attention: POPIA Compliance Officer